Return and Refund Policy

Cancellations

 

Once an order is placed, it enters our processing queue immediately. Due to the speed and efficiency of our order preparation, we are unable to cancel orders once they have been confirmed. We appreciate your understanding and are dedicated to ensuring a quick and seamless delivery experience.

 

Non-personalized Returns

At BeccyBe, we strive to deliver inspiration and happiness with each and every order. If you are not happy with any non-personalized item you may return the item(s) to us within 30 days of your purchase. After 30 days, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

We do not support international returns at this time. All international orders are final sale.

 

Personalised Returns

Due to the customised nature of personalised items, we cannot offer returns. Your personalised jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost.

Of course, we strive for 100% customer satisfaction so if you are unhappy with a personalised item order we ask that you reach out to our customer service team (info@beccybe.com) and we will work with you to make things right.

*Please note that once you order a personalised item we begin working on it right away so we cannot accept cancellations of personalised orders.

 

Return/Exchange Instructions

To submit a refund, store credit or exchange request, please email info@beccybe.com. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited.

 

Refunds (if applicable)

To submit a refund request, please email info@beccybe.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@beccybe.com.

 

Exchanges 

We will replace items if they are defective or damaged. If you need to exchange a defective item for the same item, send us an email at info@beccybe.com

If you’d like to exchange one item in normal condition for another item, please email info@beccybe.com.

 

Shipping

For any approved returns, you will be responsible for the cost. If you request an exchange or store credit there will be no fee for the return. We don’t guarantee that we will receive your returned item.

Please be sure to keep the tracking number. Unfortunately we cannot be responsible for lost or returned packages. We recommend that you insure and track your package for the full value of the contents.